Johnita Moore

1415 Esters Rd Apt. 242 Irving , TX.  75061

jmoore2881@gmail.com

Cell: 832.964.8774 Alt: 936.244.0929

l         Dedicated customer service manager with 10+ years of experience in retail settings.

Customer Service Management Complaint Handling & Resolution Inventory Control Management

Customer Satisfaction Enhancement Front-End Supervision Excellent Organizational Skills

Teambuilding & Training Cost-Reduction Strategies Order Fulfillment

Methodist Hospital System — Houston, TX

2/13 to 10/13

Telecommunications Operator

Answer incoming calls and place outgoing calls via the hospitals wide centralized call processing operation servicing hospital personnel, private practice physicians, residents, patients, and the public. Operator duties including emergency dispatch (CODE Blue, C.E.R.T. ,Fire brigade Team, STEMI, Internal 911 monitoring and follow up) as well as page operator, along with maintaining hospital on-call schedules. Also performed various clerical and administrative tasks. Recognized for commitment to IT Telecommunications Service.

Hastings — Nacogdoches, TX

4/2011 to 8/2012

Inventory Control Manager

As the Inventory Control Manager I lead a crew to receive and prep all merchandise. Tracked orders through production and communicated order status. Informed the help desk of any problems, changes, and alterations; via email, phone, or fax. Confirmed delivery dates with customers. Arranged all go-ship orders to be processed through FedEx, UPS, and United States Postal Services in an efficient and timely manner. Ordered backroom supplies. Effectively managed inventory, by establishing and following proper cycle count procedures. Kept track of excess stock and reported issues and produced inventory reports for all required elements.

l         Won “Hastings Hero Award” 3^rd Quarter 2011 for work ethic and loyalty to company.

Paradise Funeral Home — Houston, TX

7/10 to 3/11

Data Entry - Cemetery Clerk

Compiled, sorted, and verified accurate data to be entered. Answered the main phone and transferred calls to appropriate individuals. Took messages as needed. Greeted clients and visitors. Processed all outgoing and incoming mail. Dispatched burial locations to existing sites and future burial locations to caretakers. Prepared plot deeds.  Proficient in MS Word, Excel, Power Point, and 10 key by touch. Efficient with accounts payable and receivable.

H.E.B. — Houston, TX

9/02 to 5/10

Assistant Service Manager/ Accounting Bookkeeping/ Cashier

Advanced to increasingly responsible positions, culminating in management role, where I oversaw all front end operations. Ensured traffic control delegated duties and made schedules. Reviewed and approved financial transactions at cash registers and the business center. Monitored and managed potential theft and company loss.  Provided on going communication with store staff and management regarding daily events and concerns that transpired throughout the day.  Directed 45+ employees and managed sales, inventory, merchandising and daily procedures. I was able to develop a team that valued the concept of customer service. Selected Contributions.

l         2007 Honored for exceptional leadership

Cy-Fair College (Lone Star College)                                                                      8/06 to 5/07

Dental Hygiene

Dr. Ricketts Dental Office                                                                                      1/01 to 5/01

Dental Assistant Internship

Houston Community College                                                                                 8/00 to 5/01

Dental Assistant Certificate